CWTD-607
Database and Internet Electronic Marketing of Tourism Destinations

Participants will be made aware of the need for exceptional customer relations in the hospitality industry, and they will discover several strategies that can be used to deliver that level of service. In these eight units, students will learn how to refine their customer service approaches, put a special touch on hosting activities with all customers and apply different strategies to deliver high level of service. This course is designed to provide students with the tools to:

• Understand how to please customers
• Provide the kind of service that will make customers want to return to your establishments as well as tell their friends about their service experience.

Units Earned - 1.2
Course Fee - $450