CWTD-613
Customer Service for Tourism Organizations

This course provides a systematic strategy for developing, managing and monitoring effective customer service, and for positioning your destination in the travel marketplace based on the quality of customer service. This course is designed to provide students with the tools to:

• Understand quality service as a management philosophy that will help them in effectively developing, implementing and evaluating customer service strategies to increase customer satisfaction and gain the competitive advantage in a tourism destination

Units Earned - 1.2
Course Fee - $450